Effective Date: March 29, 2026
Account information: When you sign up, we collect your name and email address through our authentication provider (Clerk).
Payment information: Billing details are processed and stored securely by Stripe. We do not store credit card numbers on our servers.
Conversation data: Messages you exchange with Haven are stored in our database to maintain conversation continuity. These conversations may contain sensitive personal information you choose to share.
Usage data: We collect basic analytics such as page visits and feature usage to improve the Service.
We use your information to: provide and maintain the Service, process payments, improve Haven's responses and educational content, communicate important updates about your account, and comply with legal obligations.
We do not sell your personal data. We share data only with: Stripe (payment processing), Clerk (authentication), OpenAI (to process your conversations with Haven), and Anthropic (safety review of responses). These providers are bound by their own privacy policies and data processing agreements.
Conversation data is retained while your subscription is active. After cancellation, conversation data is retained for 90 days and then permanently deleted. Account information is retained for tax and legal compliance purposes.
You may request access to, correction of, or deletion of your personal data at any time by contacting support@thedivorce.guide. We will respond to data requests within 30 days.
We use industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. However, no method of electronic storage is 100% secure.
For privacy-related questions or data requests, contact us at support@thedivorce.guide.